SERVICE & SUPPORT

Product Training

Vitality Tech knows that the best training usually leads to the best results. Here Vitality Tech provides comprehensive training for you customers, which are aimed to better operation and better customers’ satisfaction.

The training involves:
Technical training:

There will be user manual or video which help you learn the machine, how to install, how to operate, how to maintenance the Equipment, besides, there will be after-sale service team providing 24 hours’ online services.

Clinical training:

Service Support beauty training center is built for visiting customers.

You could get professional clinical training guide from our Doctor or beauticians, you may also take this training via E-mail, telephone and online tools, etc.

If you are a customer who is interested in Vitality Tech Equipment please contact our sales department:
After-Sales Service

*Main Service Items: Teach and support Aesthetic and beauty Equipment use *Quality Aims of After-service:Customer’s satisfaction not less than 99% as we provide

1. Service Ideal
  • Service Tenet: Service is foremost.
  • Service Aim: Customer’s satisfaction.
  • Service Consultation: Friendly, patiently.
  • Service Way: Quick response.
  • Service Slogan: Inspire our customers with our efforts and endeavors.
2. Service Type

Telephone Counseling, Online Counseling & Locale Counseling

3. Maintenance Service
  • (1) Guarantee: Within 2 years from the day you bought the product, if there is any fault, we provide maintenance service.
  • (2) If you have any problem while using our product, please contact with us with telephone, Fax, network or e-mail and we will answer within one hour and solve your problem as soon as possible.
  • (3) We take charge the quality of our product under normal use. If host default, we provide free maintenance. After the warranty period, we only charge cost price for spare parts.

The Following Items are out of our Maintenance Range If any of following happens; customers will not enjoy our maintenance range:

  • (1) Beyond warranty period.
  • (2) Damage caused by abnormal use, maintenance and repair.
  • (3) Damage caused by force majeure.
  • (4) Some consumable spare parts like lamp, filter, hand piece, etc.
Marketing Support

In our mission to provide outstanding client support, Vitality Tech offers a range of marketing support services aimed at increasing customer satisfaction.

Business Benefits:
  • Contact Service:
  • Canada (647) 504-4565
  • USA: (213) 928-7380
  • Vitality Tech Service Information
  • Guaranteed on-site response time, we’ll response you within 4 hours after receiving your complains
  • Maintain your system at f Vitality Tech specifications
  • Manufacturer-certified engineers with comprehensive knowledge
  • Manufacturer-certified parts on hand with your local engineer
  • Service representatives trained and continuously updated on the latest Vitality Tech systems and updates to older systems
  • A support system directly connected to Vitality Tech manufacturing and research & development
    Financial Benefits

    Vitality Tech offers a variety of cost-effective service programs to accommodate your facility’s individual needs:

  • Allow you to select multi – year agreements to guarantee a fixed price for service and protect you against possible service price increases
  • Discount programs for multiple years and systems
  • Advertising & season promotion:
  • Vitality Tech work together with you for attractive advertising strategies. For particular seasons required devices, Vitality Tech provides strategies for various promotions.